Training Needs Analysis: What it is and why every business needs one
Deciding on what kind of training your team requires can be one of the trickiest decisions managers and team leaders have to make. It can be a challenge to ensure you are choosing the correct training area for each team member, along with making sure they get the most out of your final selection. The easiest way around this issue is to complete a training needs analysis.
The most obvious benefit of conducting a TNA is the fact it can help you identify any knowledge gaps your employees may have before it even becomes an issue to overall performance. It’s better to highlight a potential problem and tackle it head-on beforehand, rather than becoming aware of the skills gap when an issue arises. Other than blindly selecting the type of training that you think will be most beneficial to your organisation, the fact that you were proactive and reflected on where you are as an organisation and have a clear direction of where you would like to be, you can feel confident that once you have selected training for your team, it will make a direct impact on your business.
What is a training needs analysis(TNA)?
This is a process that organisations go through in order to determine the training objectives of the company as a whole, along with the possible individual training deficiencies of staff members. The overall outcome of training is to provide team members with the skills they require in order to perform their duties as effectively as possible, as well as progress and grow as individuals.
The 3 key steps involved in a training needs analysis are:
1) Deciding on your area of focus The first stage is to decide on the skill sets that you require all your team members to possess in order to have daily operations run more smoothly. This means looking at every single role within your organisation individually and factoring in things like the different departments, individuals’ personalities or levels of seniority which will affect this as well.
2) Evaluating the individual team members The second stage is to take a look at all your team members and evaluate their current skill levels in relation to the outcome you have laid out in the first stage of the TNA process. This will allow you to distinguish which of the team members are meeting your organisation’s needs and don’t require subsequent training, and those who need to be given extra support or develop new skills in order to achieve the desired result.
3) Selecting your training Now that you know where you want your team to be from a skills perspective and the level that they are currently operating at, you will easily be able to see any skills gaps. The next step is to select and organise training in order to help close that gap and ensure your team is at the level you would like them to be.
Another important stage of planning out your yearly training is to ensure the right people are being given the right opportunities. Asking all your team members to attend every single training session you hold is a waste of their time and money for your business. Staff won’t be engaged in training sessions if they are frequently attending courses which are of no use to them. Subsequently, when you reflect on the skills that each team member needs, you may also want to prioritize your training sessions by how crucial they are. For example, if you have customer-facing team members, you must ensure that they have top-notch customer service skills and it should jump straight to the top of your training needs list.
Apart from all the above, it can still be extremely daunting to plan out a training schedule for a large organisation without completing some sort of background research first. You may think that you know the type of training your team should be completing, but by conducting a TNA you could highlight areas that need work which you would have never even considered otherwise.
Should you need a helping hand with conducting a TNA for your organisation, Agilis Training Academy can offer support through years of experience in the training sector along with being able to set up and plan tailor-made courses to fit your organisation’s needs.